• 专利附录
  • 专利说明
  • 权利要求
  • 类似技术
  • 同族专利
  • 引用文献
  • 法律状态
  • 优先权
    • 专利摘要:
    Systems and methods for facilitating customer interactions, such as customer evaluation of goods, are provided. Sensor inputs relevant to items selected by a customer are received by an interactive device, which creates a contextual element based on the sensor input and previously provided configuration data. The device receives a voice command from a customer. The voice command is parsed into a logical command. The logical command is associated with the contextual element and the associated contextual element and logical command are transferred to a collaborator such that the collaborator is prompted to respond to the logical command.
    公开号:BE1027623B1
    申请号:E20205749
    申请日:2020-10-23
    公开日:2022-02-15
    发明作者:Dale W Russell；Jeffrey B Wilhite；Barboza Valik Solorzano；Mattew B Hayes
    申请人:Zebra Tech；
    IPC主号:
    专利说明:

    SYSTEM FOR FACILITATING CUSTOMER INTERACTION IN FITTING ROOMS
    BACKGROUND Shoppers commonly use fitting rooms to try on items of clothing they are considering purchasing. However, the experience of using a fitting room is complicated by the need to carry only a few items of clothing at a time. If garments are not fitted properly or are otherwise unsuitable for the customer, they must be returned to store shelves or inventory. The customer may need to find other sizes or colors that are more acceptable and then re-enter the fitting room. In some cases, an employee may perform the function of walking items from the store floor or inventory to the fitting room as needed by a customer, but the customer still needs to communicate his or her preferences to the employee helping them. This adds to the time and effort required for both the customer and the employee to find suitable and desirable garments for the customer.
    A system that facilitates the process of using fitting rooms, identifying and meeting customer preferences and needs, would contribute to the efficiency of the fitting process and make the process easier and more enjoyable for both the customer and the employee.
    SUMMARY OF THE INVENTION According to one aspect of the invention, there is provided a method of facilitating a customer interaction comprising receiving sensor inputs relevant to items selected by a customer, creating a contextual element based on the sensor input and earlier configuration data provided, receiving a voice command from the customer, parsing the voice command into a logical command, associating the logical command with the contextual element, and transferring the associated contextual element and logical command to an employee such that the employee is prompted to respond to the logical command.
    According to an aspect of the invention there is provided an apparatus for facilitating a customer evaluation of one or more items comprising a memory storing configuration data relevant to the one or more items, a data interface adapted to receive a sensor input relevant to the one or more items, a microphone capable of receiving voice commands, and a processor capable of creating a contextual element based on the sensor input and the configuration data, to parse the voice command into a logical command, and to to associate the logical command with the contextual element, and a transmitter adapted to transfer the associated contextual element and logical command to a mobile device.
    Alternatively or additionally, the device may further comprise a housing adapted for mounting in a fitting room.
    Alternatively or additionally, the device may further comprise a plurality of user interface elements suitable for receiving a message, associating it with the contextual element, and presenting it via one of the plurality of elements selected based on the contextual element.
    According to one aspect of the invention, there is provided a non-temporary computer-readable medium having computer executable instructions stored thereon which, when executed, perform the steps of receiving a contextual element and audio, processing the audio with a speech processor to producing intentions, associating the intentions with the contextual element, and producing a question based on the associated data.
    Alternatively or additionally, the non-temporary computer-readable medium with computer executable instructions stored thereon may be further configured to determine a preferred remote device, based on the search results and the contextual element, for receiving instructions, generating instructions, and transferring to the preferred remote device.
    Alternatively or additionally, the contextual element and audio may be received from a first remote device and the preferred remote device may be the first remote device.
    Alternatively or additionally, the contextual element and audio may be received from a first remote device and the preferred remote device may be a second remote device.
    Alternatively or additionally, the non-temporary computer readable medium with computer executable instructions stored thereon may be further configured to receive data from the second remote device in response to the instructions, format a second message based on the response and the contextual element, and transmitting the second message to the first remote device.
    According to one aspect of the invention, there is provided a system comprising an interactive device for facilitating a customer evaluation of one or more items, including a memory storing configuration data relevant to the one or more items, a data interface suitable for receiving sensor input relevant to the one or more items, a microphone capable of receiving voice commands, and a processor capable of creating a contextual element based on the sensor input and the configuration data, to convert the voice command into a logical command parsing, and to associate the logical command with the contextual element, and a transmitter adapted to transfer the associated contextual element and logical command to a mobile device, and an RFID reader adapted to monitor a region in which the interactive device is located , where the configuration data is the RFID reader with the interactive app associate araat.
    Alternatively or additionally, the RFID reader may be further configured to capture tag data for tags associated with the one or more items, including a tag unique identifier, and to transfer the tag data to the interactive device.
    In one embodiment, the present invention is a method of facilitating customer interactions such as a customer evaluation of items in which sensor inputs relevant to items selected by a customer are received, a contextual element based on the sensor input and previously provided configuration data is created , a voice command from the customer is received and parsed into a logical command, the logical command with the contextual element being associated with each other, and the associated contextual element and logical command are transferred to an employee such that the employee is prompted to respond to the logical command.
    In another embodiment, the present invention is a device comprising a memory storing configuration data that receives sensor input, creates a contextual element based on the sensor input and the configuration data, receives audio, associates the audio with the contextual element, and the associated element and transmit audio to a party that may provide assistance to a user of the device.
    BRIEF DESCRIPTION OF THE DRAWINGS The accompanying figures, where like reference numerals refer to identical or functionally equivalent elements throughout the various views, together with the detailed description below, are incorporated into and form part of the description, and serve to illustrate embodiments of concepts claimed invention to further illustrate and explain various principles and advantages of these embodiments. FIG. 1 illustrates a system for facilitating customer interactions; and FIG. 2 illustrates a block diagram of steps involved in using voice commands to facilitate a customer experience in one embodiment of the present invention.
    Elements in the figures are illustrated for simplicity and clarity and are not necessarily shown to scale. For example, dimensions of some of the elements in the figures may be exaggerated relative to other elements to help improve understanding of embodiments of the present invention.
    The apparatus and method components are represented, where appropriate, by conventional symbols in the drawings, showing only those specific details necessary for understanding the embodiments of the present invention so that the description is not overshadowed by details apparent to those skilled in the art. benefits from the description herein.
    DETAILED DESCRIPTION An embodiment of the present invention is shown in FIG. 1. In a customer convenience system 10, a fitting room 12 is provided with an interactive device 14 that provides services to assist a customer 16 in evaluating items, such as trying on garments 18 and 20. Although only two garments are shown in fig. 1, it should be understood that systems and methods of the present invention can be used to facilitate the fitting or purchase of many garments or other items. The garments 18 and 20 are provided with RFID tags 22 and 24, respectively, which are unique to the garments. Each item (such as garments 18 and 20) has one or more attributes, such as a unit inventory (SKU) number, size, color, price, unique identifier, or other associated item data, and these details are associated in systems and practices of the present invention with information on the RFID tags. In some embodiments, this information may be stored directly in the RFID tags. Certain items may also have image data associated with the items.
    Also provided in or near the fitting room 12 is an RFID antenna 26 capable of reading the RFID tags 22 and 24 in conjunction with an RFID reader 28. The RFID antenna 26 may be positioned to display only RFID tags. tags within the fitting room 12 or within a small portion of the fitting room 12. For example, the RFID antenna 26 may be positioned or capable of only reading RFID tags from garments hung on a specific hanger within the fitting room 12 or within a defined region of the fitting room 12. However, it is preferred that the RFID antenna is capable of detecting any RFID tags associated with any garment or other items in the fitting room 12.
    In one embodiment, the RFID tags 22 and 24 include a substrate that may be printable, an antenna, a processor, and a memory including a unique tag ID (Electronic Product Code (EPC)). In one embodiment, the RFID tags 22 and 24 and the RFID tag reader are compatible with the Gen2 protocol.
    The interactive device 14 preferably includes a touch screen (touch screen) 32 that integrates a visual display with a touchable user interface. The interactive device further comprises a housing suitable for mounting in the fitting room 12, a microphone, a loudspeaker, a processor, memory such as a removable SD card, a communication module and software such as an operating system and an application.
    The RFID antenna 26 is communicatively connected to an RFID reader 28, either wirelessly or via a wired connection, as shown by communication path 30. The RFID reader 28 includes a housing suitable for mounting in or near a fitting room 12, a processor, a communications module, and operating software/firmware. As will be explained in further detail, the client 16 communicates with the interactive device 14 via spoken interactions with a speech-based interface of the interactive device 14, or via touch or other UI techniques. In turn, the interactive device 14 may transmit and receive signals, either directly or through intermediate devices, to and from one or more mobile devices 24 used by an employee 36, such as a sales associate or other employee. The mobile device 34 has a touchscreen interface 38 that allows the employee 36 to communicate with the customer 16 to facilitate the fitting room experience, as explained further below. The mobile device 34 further includes a housing, memory, processor, communication module, power module (e.g., battery), and user interface elements such as a keyboard, a microphone, and a speaker. Also provided in the system 10 is a server comprising a processor, memory, communication module, and software such as a speech engine and a machine learning processor. In the embodiment shown in FIG. 1, this server is a cloud-based server and is shown by the cloud services 40. A communication path 42, which may be via the Internet, is provided between the cloud services 40 and the interactive device
    14.
    A Wi-Fi access point 44 may also be provided. In the embodiment shown in FIG. 1, the Wi-Fi access point 44 provides a first communication path 46 between the interactive device 14 and the Wi-Fi access point 44, and a second communication path 48 between the access point 44 and the mobile device 34.
    Communication between electronic components of the present invention (such as the interactive device 14, the RFID reader 28, the mobile device 34) and the server as embodied by the cloud services 40 may be via an ad-hoc wireless network that forms between these devices , or through a centralized communications hub. Communications between devices of the present invention are preferably via wireless communication as under the Wi-Fi communication standards, although other communication techniques may be used in some embodiments. Devices can communicate via mobile communication.
    Furthermore, processing and data storage can be performed in various ways. For example, the interactive device 14 may include processing power and necessary applications to parse verbal statements and present information to the mobile devices 34 without the need for external servers to provide this function. In one embodiment, the functions performed by the server (as represented by the cloud services 40) may be performed by a combination of the interactive device 14 and the mobile devices 34.
    In one embodiment of the present invention, the interactive device 14 is a CC6000 "Customer Congierge" kiosk such as available from Zebra Technologies Corp., and the mobile device 34 is a TC56 touch computer, also available from Zebra Technologies Corp.
    In one embodiment of the present invention, elements of the system 10 are configured before the system is turned on to facilitate a product evaluation and purchase process.
    During configuration, one or more RFID tags 22 and 24 are associated with items such as garments 18 and 20. Item attributes of the items are written to the memory of the RFID tags 22 and 24, or item attributes are written to a memory (e.g. cloud services 40 or the interactive device 14) written together with the tag unique identifier (UID) or electronic product code (EPC). This collection of data along with other data relevant to the control of the system can be viewed as configuration data, and can be stored in a variety of logical or memory locations within systems of the present invention.
    The RFID reader 28 is configured with the communication protocol of the RFID tags, powered and mounted in or near the fitting room 12. The antenna 26 is adapted to read tags within the fitting room 12 and preferably not to interrogate or read tags. who are not in the room.
    Image data associated with the items is preloaded into the memory of the interactive device 14. In some embodiments, this image data may be preloaded into the mobile devices 34 or the cloud services 40.
    The interactive device 14 and RFID reader 28 are configured to communicate with each other through their respective communication modules.
    The interactive device 14 and the mobile devices 34 are configured to communicate with the cloud services 40 through their respective communication modules.
    With reference to Figs. 1 and 2 an item evaluation and customer facilitation process will now be described. fig. 2 depicts a general flow of functions performed by systems and methods of the present invention.
    A product evaluation process can then continue when a customer selects 16 items 18 and 20 with RFID tags 22 and 24 and carries the tagged items into the fitting room 12 . The RFID reader 28 reads through the antenna 26 the tags 22 and 24 by interrogating the tags and receiving signals from the tags. This step is illustrated in block 50 in FIG. 2.
    In one embodiment, the RFID reader is in a constant interrogation mode so that it can identify the entry of new RFID tags into the fitting room 12 . The RFID reader 28 can individualize the tags, whereby the tags undergo a singulation round.
    The RFID reader 28 requests tag IDs, the tags 22 and 24 receive the read request and respond to the read request so that the RFID reader 28 receives the tag IDs. When new tag IDs are identified a room entry event is created. The creation of the room entry event may be transferred from the RFID reader 28 to the interactive device 14.
    The interactive device 14 receives the room entry event and creates a contextual element for the event. In this case, the contextual element can be regarded as a 'customer in fitting room' element. The contextual element may contain various bits of data from the event, including details about the items in the fitting room 12 (such as SKU numbers) and any details known about the customer 16 . A greeting is selected by the interactive device 14 and broadcast to the customer, preferably through a speaker on the interactive device 14. The RFID reader 28 transmits data corresponding to the RFID tags 22 and 24 to the interactive device 14, which receive tag data.
    The interactive device 14 modifies the contextual element to add the tag data and associates the tag data with item data and images. The interactive device 14 then selects images to display on the screen 32 based on the contextual element. The featured image may include information about available variations of the items, including different sizes and colors. The screen 32 renders and displays item images viewed by the customer 16, as shown in block 52 of FIG. 2. The customer may be provided with visual or verbal instructions for addressing voice commands to the interactive device 14.
    At this point, the customer can try on items 18 and 20 or otherwise evaluate the items. The customer can then make a verbal request or voice command for an item, which is received by a microphone of the interactive device. For example, the customer can say “I like this shirt, but I want it in size medium”. This step is illustrated in block 54 of FIG. 2.
    A number of different voice commands can be processed by the systems of the present invention. Example commands include: "I need item 1 in measure X", where X is a measure number.
    “I need item 2 in a Y size”, where Y is a size descriptor such as extra small, small, medium, large, or extra large.
    “I need item 1 in Z sizes smaller/larger”, where Z is a number from 1 to 4.
    “I need item 3 in the color (blue, black, red, etc.)” As shown in block 56 of Fig. 2, the voice commands are then parsed in conjunction with a contextual element of the process (such as information that this is a fitting room process). In one embodiment, the interactive device 14 digitizes the audio and transfers the audio and other information related to the contextual element to a server as provided by the cloud services 40. In this embodiment, the server receives the audio and other contextual element information and outputs a number of functions off. Customer intent is determined based on this parsing. The server processes the audio with a speech processing engine and associates intent output from the speech engine with the contextual element. The server then determines the item requested by the customer. In this example, the item requested will be a shirt that matches the style and color of the shirt chosen by the customer, but in a size medium. The voice command is parsed into a logical command that can be transferred to the employee 36 via the mobile device 34. In an example, the server can compare the requested item to a local inventory, and if the requested item is in local inventory, the employee 36 notified of the customer's request (e.g., via the mobile device 34), as shown in block 58 of FIG.
    2. Employee 36 can confirm receipt of this request. In this step, the server creates a message for the employee 36 and transmits the message, which is received by the mobile device 34. The server may also send a signal to the interactive device so that the customer 16 can be informed that the employee has the item. to the fitting room 12. If the server is unable to translate the voice command into a logical command to present to the employee 36, the client 16 can be notified via the interactive device 14 and turned on via the interactive device (e.g., via the touchscreen interface) to make another request or to repeat the request, but worded in a different way. In some cases, the customer may be prompted to enter a new request through a non-speech user interface on the interactive device.
    If the server determines that the requested item is not available, the server may send a signal to the interactive device 14 so that the interactive device 14 informs the client 16 that the item is currently unavailable. For example, the interactive device 14 may display or announce “Unfortunately, we have that (size or color)
    no but we can ship it to you within 2 days, returns are always free. Are you interested " In one embodiment, both the interactive device 14 and the server include speech processing capabilities. The interactive device 14 can remove noise and perform basic speech processing, while the server performs a translation of speech commands into logical commands to present to the employee 36 . In another embodiment, the interactive device is capable of completing all necessary speech processing and translation into logical commands and transmitting these commands to the employee 36 via the mobile device 34.
    The mobile device 34 displays the message and receives input from the employee 36 who acknowledges receipt of the message. Confirmation is transferred to the server that receives the confirmation. The worker provides assistance as shown in block 60 of FIG. 2, for example by bringing the requested item to the fitting room 12.
    If the item is not found, a message is created by the server to indicate this to the client 16, and this message is sent by the server to the interactive device 14 and communicated to the client 16 via an audio message or an image. The customer can then request another item or decline to continue requesting other items. Such requests may continue to come from the client 14 and continue to be processed by the server and provided to the employee 36 via the mobile device 34 until the client requests cease.
    As part of this process, the employee 36 may be instructed to bring the requested items to the fitting room 12 for further evaluation by the customer 16. As shown in select box 62 of FIG. 2, as new items are brought to the fitting room 12, these items enter the room and are identified as shown in block 50.
    If no new items are requested, or if new items are not brought to the fitting room for any other reason (such as for out-of-stock items), the customer can be informed of this via the interactive device 14 and the process ends as shown in block 64 of Fig.2.
    The term "fitting room" is used herein to refer to a variety of different types of rooms or areas where garments or other items may be fitted or evaluated. For example, a “fitting room” can be called a “dressing room” in some cases.
    In some embodiments, the customer 16 may communicate with the interactive device 14 to inform the employee 36 to take a desired product directly to a sales counter rather than to the fitting room 12. The interactive device 14 may further present the customer with an icon so that the customer 16 may choose to communicate with device 14 using only visual means, which may be necessary if customer 16 is hearing impaired. The interactive device 14 may also present the customer 16 with a help icon so that the customer 16 can call an employee 36 to the fitting room 12 when needed.
    Although examples have been given in which a customer fits garments, it should be understood that systems and methods of the present invention can be adapted to allow customers or other users to evaluate a wide variety of different items. For example, in SOME embodiments, a customer or user may use systems and methods of the present invention to evaluate electronic devices or other consumer products, musical instruments, or games. Systems and methods of the present invention may further be used in non-consumer applications such as in a garden management system, where the items are goods to be transported and the user uses voice commands to enter requests regarding these goods. Other than a fitting room, the principles of the present invention can be applied in any region where tagged items are assembled.
    The above description refers to a block diagram of the accompanying drawings. Alternative implementations of the example presented by the block diagram include one or more additional or alternative elements, processes and/or devices. Additionally or alternatively, one or more of the example blocks of the scheme may be combined, divided, rearranged, or omitted. Components represented by the blocks of the scheme are implemented by hardware, software, firmware and/or any combination of hardware, software and/or firmware. In some examples, at least one of the components that performs the functions described in the blocks is implemented by a logic circuit. As used herein, the term "logic circuitry" is expressly defined as a physical device containing at least one configured hardware component (e.g., via operation in accordance with a predetermined configuration and/or via execution of stored machine-readable instructions) to or more machines and/or perform operations on one or more machines Examples of a logic circuit include one or more processors, one or more coprocessors, one or more microprocessors, one or more controllers, one or more digital signal processors ( DSPs), one or more application specific integrated circuits (ASICs), one or more field programmable gate arrays (FPGAs), one or more microcontroller units (MCUs), one or more hardware accelerators, one or more special purpose computer chips and one or more system -on-a-chip (SoC) devices Some example logic circuits, such as ASICs or FPGAs, are specifically configured hardware re for performing operations (eg.
    one or more of the operations described herein and represented by the flow charts herein, if any). Some exemplary logic circuits are hardware that executes machine-readable instructions to perform operations (e.g., one or more of the operations described herein and represented by the flowcharts in this specification, if any). Some examples of logic circuits involve a combination of specifically configured hardware and hardware that executes machine-readable instructions.
    The above description refers to various operations described herein and flow charts which may be added hereto to illustrate the flow of those operations. Such flowcharts are representative of exemplary methods described herein. In some examples, the methods represented by the flowcharts implement the device represented by the block diagrams. Alternative implementations of exemplary methods described herein may include additional or alternative operations. Furthermore, operations of alternative implementations of the methods described herein may be combined, divided, rearranged, or omitted. In some examples, the operations described herein are implemented by machine-readable instructions (e.g., software and/or firmware) stored on a medium (e.g., a tangible machine-readable medium) for execution by one or more logic circuits (e.g., logic circuitry). processor(s)). In some examples, the operations described herein are implemented by one or more configurations of one or more specifically designed logic circuits (e.g., ASIC(s)). In some examples, the operations described herein are implemented by a combination of specifically designed logic circuit(s) and machine tools.
    readable instructions stored on a medium (e.g., a tangible machine-readable medium) for execution by logic circuit(s).
    As used herein, each of the terms "tangible machine-readable medium", "non-temporary machine-readable medium" and "machine-readable storage device" is expressly defined as a storage medium (e.g., a disk of a hard disk, a digital versatile disk, a compact disk, flash memory, read-only memory, random-access memory, etc.) on which machine-readable instructions (e.g. program code in the form of, for example, software and/or firmware) are stored for any suitable length of time ( e.g. permanently, for a longer period of time (e.g. while a program associated with the machine-readable instructions is executed), and/or for a short period of time (e.g. when machine-readable instructions are cached and/or during a buffer process)). Further, as used herein, each of the terms "tangible machine-readable medium", "non-temporary machine-readable medium" and "machine-readable storage device" is expressly defined to exclude propagation signals. That is, as used in any claim of this patent, none of the terms "tangible machine-readable medium", "non-temporary machine-readable medium" and "machine-readable storage device" can be read for implementation by a propagating signal. .
    Specific embodiments have been described in the foregoing description. However, it will be recognized that various modifications and changes may be made without departing from the scope of the invention as set forth in the claims below. Therefore, the description and figures are to be understood as illustrative rather than limiting, and all such modifications are intended to be included within the scope of the invention of the present specification. Additionally, the described embodiments/examples/implements are not to be interpreted as mutually exclusive, and are instead to be understood as potentially combinable if such combinations are permissible in any way. In other words, any feature described in any of the above embodiments/examples/implements can be incorporated into any of the other above-mentioned embodiments/examples/implements.
    The benefits, solutions to problems, and any element(s) that may cause any benefit or solution to occur or become apparent should not be construed as critical, mandatory, or essential features or elements of any or all of the claims. The invention is defined solely by the appended claims, including any changes made during the course of this application and any equivalents of those claims as published. For clarity and concise description, features are described herein as part of the same or separate embodiments, but it will be understood that the scope of the invention may include embodiments having combinations of all or some of the features described. It will be appreciated that the embodiments shown have the same or similar components, except where they are described as being different.
    In addition, relational terms such as first and second, top and bottom, and the like may be used throughout this document only to distinguish one entity or action from another entity or action without necessarily requiring or implying an actual relationship or sequence between such entities or actions. imply. The terms “comprise”, “comprising”, “has”, “having”, “contains”, “containing” or any variation thereof are intended to cover a non-exclusive inclusion such that any process, process, article, or assembly that a list includes, has, contains not only contains those elements, but may also contain other elements not explicitly mentioned or inherent in such process, method, article, or assembly. An element preceded by “includes. a”, “has…a”, “contains…a” does not exclude, without further limitation, the existence of additional identical elements in the process, method, article or device comprising, having or containing the element. The term “one” is defined as one or more unless expressly stated otherwise. The terms "substantially", "essential", "near", "approximately" or any other version thereof are defined as close to what is understood by those skilled in the art, and in a non-limiting embodiment the term is defined as being within 10% , in another embodiment within 5%, in another embodiment within 1% and in another embodiment within 0.5%. The term "linked" is defined herein as connected, although not necessarily directly and not necessarily mechanically. A device or structure that is "configured" in a certain way is configured in at least that way, but may also be configured in ways not described.
    The summary of the description is provided to give the reader a quick impression of the nature of the technical description. It is filed with the understanding that it shall not be used to interpret or limit the scope or meaning of the claims. In addition, it can be seen from the foregoing "detailed description" that various features are grouped together in different embodiments to streamline the description. This manner of description should not be interpreted as reflecting an intention that the claimed embodiments require features beyond those expressly stated in each claim. Rather, as the following claims reflect, there is inventive matter in less than all the features of a single described embodiment. Thus, the following claims are incorporated into the "detailed description", each claim standing alone as subject matter separately claimed.
    The mere fact that certain measures are defined in mutually different claims does not indicate that a combination of these measures cannot be used to advantage.
    A multitude of variants will be apparent to those skilled in the art.
    All variants are understood to fall within the scope of the invention as set forth in the following claims.
    权利要求:
    Claims (11)
    [1]
    A method of facilitating a customer interaction comprising: receiving sensor inputs relevant to items selected by a customer; creating a contextual element based on the sensor input and previously provided configuration data; receiving a voice command from the customer; parsing the voice command into a logical command; associating the logical statement with the contextual element; and transferring the associated contextual element and logical command to a collaborator such that the collaborator is prompted to respond to the logical command.
    [2]
    An apparatus for facilitating a customer evaluation of one or more items comprising: a memory that stores configuration data relevant to the one or more items; a data interface adapted to receive sensor inputs relevant to the one or more items; a microphone suitable for receiving voice commands; and a processor adapted to create a contextual element based on the sensor input and the configuration data, to parse the voice command into a logical command, and to associate the logical command with the contextual element; and a transmitter adapted to transmit the associated contextual element and logical command to a mobile device.
    [3]
    Apparatus according to claim 2 further comprising a housing adapted for mounting in a fitting room.
    [4]
    The apparatus of claim 2 or 3 further comprising a plurality of user interface elements adapted to receive a message, associate with the contextual element, and present it via one of the plurality of elements selected based on the contextual element.
    [5]
    5. Non-temporary computer readable medium having computer executable instructions stored thereon which, when executed, perform the steps of receiving a contextual element and audio, processing the audio with a speech processor to produce intents, associating the intentions with the contextual element, and producing a query based on the associated data.
    [6]
    The non-temporary computer-readable medium having computer-executable instructions stored thereon according to claim 5, further adapted to determine, based on the search results and the contextual element, a preferred remote device for receiving instructions, generating instructions , and transferring it to the preferred remote device.
    [7]
    The non-temporary computer readable medium having computer executable instructions stored thereon according to claim 6 wherein the contextual element and audio are received from a first remote device and the preferred remote device is a second remote device.
    [8]
    The non-temporary computer readable medium having computer executable instructions stored thereon according to claim 6 wherein the contextual element and audio are received from a first remote device and the preferred remote device is a second remote device.
    [9]
    The non-temporary computer readable medium having computer executable instructions stored thereon according to claim 8, further configured to receive data from the second remote device in response to the instructions, format a second message based on the response and the contextual element , and transmitting the second message to the first remote device.
    [10]
    A system comprising: an interactive device for facilitating a customer evaluation of one or more items comprising: a memory that stores configuration data relevant to the one or more items; a data interface adapted to receive sensor inputs relevant to the one or more items; a microphone suitable for receiving voice commands; and a processor adapted to create a contextual element based on the sensor input and the configuration data, to parse the voice command into a logical command, and to associate the logical command with the contextual element; and a transmitter adapted to transmit the associated contextual element and logical command to a mobile device; and an RFID reader configured to monitor a region in which the interactive device is located; wherein the configuration data associates the RFID reader with the interactive device.
    [11]
    The system of claim 10 wherein the RFID reader is further configured to capture tag data for tags associated with the one or more items, including a tag unique identifier, and to transfer the tag data to the interactive device .
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    法律状态:
    优先权:
    申请号 | 申请日 | 专利标题
    US201962925098P| true| 2019-10-23|2019-10-23|
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